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Define how you collect and use customer data

### 1. Introduction

VetFirst Digital (“we,” “us,” or “our”) is a California-based company that provides digital services to businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions about this policy or our data practices, you may contact us at **[support@vetfirstdigital.com](mailto:support@vetfirstdigital.com)**.

### 2. Information We Collect

We collect only the information necessary to operate our business and provide our services.

**Personal Information**
When you contact us, sign up for services, or become a customer, we may collect personal information such as your name, email address, phone number, business name, and website URL.

**Billing Information**
All payments and subscriptions are processed through Stripe. We do not collect, store, or have access to your full credit card or banking information. Stripe may collect billing details directly in order to process payments.

**Usage and Technical Information**
We may collect limited technical information such as IP address, browser type, device information, and basic usage data to help us operate, maintain, and improve our website and services.

**Communications**
If you contact us by email or other means, we may retain those communications and any information you provide in order to respond to your inquiries and provide support.

We do not intentionally collect sensitive personal information or information from children under the age of 13.

### 3. How We Use Information

We use the information we collect for the following purposes:

* To provide, operate, and maintain our services
* To onboard customers and manage customer accounts
* To communicate with you, including responding to support requests and service-related messages
* To process subscriptions and payments through Stripe
* To improve our website, services, and customer experience
* To comply with legal, regulatory, or contractual obligations

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.

### 4. Payments & Third-Party Services

VetFirst Digital uses third-party services to operate and deliver our services.

**Payment Processing**
All subscription payments are processed securely through Stripe. VetFirst Digital does not store or process your full payment card or banking information. Stripe’s collection and use of payment information is governed by its own privacy policy.

**Service Providers**
We may use trusted third-party tools and service providers (such as hosting, analytics, or communication services) only as necessary to operate our business and provide services to customers.

These third parties are authorized to use your information only as needed to perform services on our behalf and are required to protect your information.

### 5. Data Sharing

We do not sell, rent, or trade personal information.

We may share information only in the following circumstances:

* With third-party service providers who assist us in operating our business (such as payment processing, hosting, or analytics)
* When required to comply with applicable laws, regulations, legal processes, or governmental requests
* To protect the rights, property, or safety of VetFirst Digital, our customers, or others
* In connection with a business transfer, such as a merger, acquisition, or sale of assets

Any information shared is limited to what is reasonably necessary for the stated purpose.

### 6. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain customer accounts, fulfill contractual obligations, and comply with legal or accounting requirements.

When personal information is no longer needed, we take reasonable steps to delete or anonymize it. Customers may request access to or deletion of their personal information by contacting us at **[support@vetfirstdigital.com](mailto:support@vetfirstdigital.com)**.

### 7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take appropriate steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

### 8. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to:

* Request information about the personal data we collect, use, or disclose
* Request access to or deletion of your personal information
* Opt out of the sale of personal information (VetFirst Digital does not sell personal data)

You may exercise these rights by contacting us at **[support@vetfirstdigital.com](mailto:support@vetfirstdigital.com)**. We may need to verify your identity before fulfilling your request.

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### 9. Children’s Privacy

VetFirst Digital’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child under 13 has been collected, we will take steps to delete it.

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### 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

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### 11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

**VetFirst Digital**
Email: **[support@vetfirstdigital.com](mailto:support@vetfirstdigital.com)**
Location: California, United States